Returns & Refunds
RETURNS & REFUNDS POLICY
These Returns and Refunds Policies relate only to online sales through the website. Separate policies apply to sales through direct enquiries and in-store sales.
We can accept returns as long as:
- You contact us within 7 days of delivery to notify us of your intention to return the item
- Items are dispatched back within 14 days of delivery
To be eligible for a return, the item must be returned in the same condition that it was received. It must also be in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return postage costs.
- Several types of goods are exempt from being returned, namely:
- Customised or personalised orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
- Gift vouchers
To complete your return, we require a receipt or proof of purchase.
Returned items should be posted to:
Steven Sher, Antique & Fine Jewellery, 10 Broadway, Perth, Australia, WA 6009
Please consider using a trackable shipping service or purchasing shipping insurance. The receipt of returned items cannot be guaranteed.
Once the returned item is received and inspected, you will be sent an email to notify you that the returned item has been received and whether the item is in a condition that allows the refund to be made. If everything is in order, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds can take a while to come through. If you have checked with your bank and credit card company and the refund is still not showing, please contact us at [email protected]